If you are having problems getting your landlord to repair and/or maintain your rental unit follow these steps:

1. Give your landlord a written request to fix the problem and keep a copy of your request.
2. Document the problem with pictures, videotape and/or witnesses.
3. Call the Standards & Licensing Department, Health Department or Fire Department.
4. Get a copy of their report from the Clerk’s Office on the second floor at City Hall through the Freedom of Information Act. There is a small fee.

5. If your landlord still does not fix the problem, you can apply to the Ontario Rental Housing Tribunal (ORHT). The ORHT is a tribunal that rules on disputes between rental tenants and landlords.

6. You can subpoena the inspector to appear as a witness at the ORHT.

Last Revised Wednesday August 11, 2004